The Ultimate WordPress Maintenance and hosting service
Specialized developer assistance from experts
The WordPress911.ca team comprises individuals who possess a minimum of three years of experience as developers or hosting technicians. For complex tasks, specialists are sometimes assigned to handle the job, given the extensive range of support the team provides.
With 24/7 uninterrupted support, we can tackle most issues promptly and work on them continuously until completion.
For tasks that necessitate ongoing communication with you or a third party, we may assign one team member to handle it for continuity. However, if that team member is off-shift, we may reassign the task to another team member. Our objective is to deliver exceptional service and establish a long-lasting partnership with you.
Monitor progress online
Our task management system, WordPress911.ca, is designed specifically to handle your requests in a secure and efficient manner. Communication with you is conducted through a secure chat thread, and we begin monitoring your site immediately upon sign up. Our WordPress experts will keep you informed on the progress of your requests.
Should you provide us with login information to work on your site, it will be encrypted and can only be accessed by our staff while they work on your task. You have the ability to monitor who has viewed the information and delete it from our system after we have completed the task.
Our team is also equipped to establish and configure website backups, which are performed twice daily and scanned for potential security risks and unexpected changes in files.
Direct Communication
By submitting a request for a repair, you will be directly connected with one of our engineers through our secure, purpose-built system.
We don’t engage contractors or outsource any work. All WordPress911.ca staff are full-time employees who are based in our office.
If you are uncertain about the information you need to provide or are having difficulty accurately describing your website issue, don’t worry. Our team will assist you in collecting the necessary information and strive to resolve the issue promptly.
In addition to secure chat, you can also reach us through live chat or telephone.
Our Promise to you
Every WordPress task or issue is handled by a seasoned WordPress expert whose primary responsibility is to resolve the issue efficiently and effectively, ensuring that you are satisfied with the level of service received.
– Satisfaction is guaranteed. If you are dissatisfied with our work, we will provide a refund.
– Quick Response. Most problems are repaired within 2 hours!
– Diligent Teams. Website support is our sole focus and not a secondary service. We concentrate solely on this role.
– Backups Taken First Before commencing any work, we will create backups to ensure that we can revert to a previous state if there are any problems.
Task examples
While it’s not possible to enumerate every task we can handle, we generally offer support for all non-design and non-development related tasks. If you are unsure about our capabilities, feel free to contact us via chat or phone call.
Repair a hacked site
In the event of a hacking incident on your website by unauthorized parties, it’s crucial to not only remove the infection but also prevent future attacks. Our team will eliminate the source of the problem, implement protective measures on your site, and offer backup services to enhance future security.
Repair Connectivity
If you encounter a timeout or slow website performance, it could be caused by a connection problem with a third-party site or file. Our team will diagnose the issue and offer a solution or instructions for resolution.
Repair File Uploads
File uploads may fail or result in errors, often due to issues such as incorrect upload path or folder permissions. Let our team resolve the problem so that file uploads function correctly.
Maintenance repair examples
Repair Configuration
The WordPress configuration file is the cornerstone of your installation, defining the main features and connecting your site and database. An error in the configuration file can cause your website to break or become complicated.
Repair Mail Delivery Errors
Contact forms can experience basic errors or fail to deliver messages correctly. Our team can diagnose the problem by analyzing the logic of where the messages are sent and why they might not be delivered, and then provide a solution.
Repair White Screen of Death
White screens of death are typically the result of PHP errors or timeouts. Our technical team will undertake a systematic approach to pinpoint and resolve the root cause.
Configure DNS
Let WordPress911.ca take care of adding new records, setting up an external provider, or transferring DNS from one provider to another. Whether you need A, CNAME, MX, TXT, or any other record type, we will add the record and ensure that it has been disseminated to all of your nameservers and resolves correctly from various locations. Our team has extensive experience managing DNS for hundreds of thousands of domain names.
Audit DNS
Allow us to review your current configuration and records and identify any errors. We can also eliminate any unnecessary entries and provide a report that summarizes your configuration.
Add Cloudfare
Cloudflare is an external DNS provider that can also help protect you from DDOS attacks and malicious users. We will transfer your DNS to your Cloudflare account and configure your domain to route through it.
For Domain Names
We can handle any domain name and/or DNS provider, as long as we have the necessary access. We will provide you with any necessary guidance for clarification.
Transfer Domain between providers
Moving domains between providers can be complicated. Allow us to manage the process for you and overcome any obstacles that arise. If there’s any missing information or you encounter any difficulties, we’ll inform you of the issue and assist in resolving it.
Set up Google Apps
We will set up MX records and CNAME records for Google Apps. If verification is necessary, we will guide you through the steps required by Google.
Set up custom nameservers
Custom nameservers allow you to use ns1/ns2.yourdomain.com instead of your web host’s nameservers. If your provider permits it, we will set this up with the registry so you can use these personalized nameservers.
Create an SPF record
An SPF record enhances email deliverability by informing email recipients of the legitimate mail servers, domains, and IP addresses that should be sending mail. We will set this up for you and add the relevant DNS record.
Change site Domain
We can change the domain name of your hosting to a different one. This process may include redirecting the DNS of a new domain, modifying the hosting configuration, and redirecting the old domain to prevent lost customers, dead links, and duplicated SEO penalties.
Configure Hosting
We can configure a blank shared hosting environment to meet your needs, which includes establishing domains, subdomains, and providing you with the appropriate account credentials. We will also assist with uploading and running your website.
Migrate Database
We can transfer a website database from one server to another while maintaining uptime and consistency, allowing the website and files to continue running as is.
Activate SSL
We can install an SSL certificate on your hosting environment, enabling your visitors to access it via https://. If your host has access limitations, we can help find solutions if necessary.
Configure Redirects
We can set up redirects in your .htaccess file to avoid conflicts with applications, including redirects from old pages to new ones and from old domains to new domains. These redirects are crucial for effective SEO.
For Web Hosting
These are tasks we can perform on any website as long as we have access to the hosting.
Audit Hosting
One of our experts will perform a comprehensive review of your web hosting configuration, covering aspects such as location, security, software versions, performance, underlying software, and more.
Optimise/Clean Up Hosting
We will perform a thorough review of your existing hosting account, eliminating unnecessary files or outdated content, eliminating unused plugins, and clearing cache files. We’ll also secure areas that should not have public access and verify file and folder permissions.
Website Migration
Take advantage of our outstanding website migration service to transfer your website from one provider to another. We offer preview links and can perform the migration at a time that is convenient for you.
Force SSL
Enforce a previously installed SSL certificate on your website to ensure all users access your site securely without encountering browser errors or trust issues.
Update PHP Settings
Modify your php.ini file to alter settings such as max_execution_time, upload_file_size, or display or hide error messages. We can also change or upgrade your PHP version if possible.
Set up Backups
Configure both files and databases for regular backups to the WordPress911.ca server. Our team will set up the backups in the most optimal way for your website.
On demand Backups
Create an on-demand backup of your website to have a version of it at a specific point in time.
For Backups
A key aspect of WordPress911.ca is our exceptional backup service, which can be self-configured by the user or fully managed by our team.
Restore a site
Revert a website to a previous version. This can be done through the WordPress911.ca control panel or by our team.
Manage Domains
Manage domains, addon domains, parked domains (aliases), and move them as needed. Configure file locations and set up redirects between domains.
Database Administration
Offer cPanel database audit, creation, management, and optimization. Configure user permissions, manage users, and set up third-party access properly.
Diagnose internal server errors
At WordPress911.ca, we resolve 500 internal server errors caused by various reasons, including PHP errors or syntax problems in your .htaccess file. Our team will diagnose and repair the issue or provide a clear explanation of its cause.
For cPanel
cPanel is a widely used hosting control panel, and WordPress911.ca can support cPanel users with cPanel hosting packages.
Create FTP Accounts
Yes, that’s correct. Our team at WordPress911.ca is experienced in resolving 500 internal server errors and will diagnose and fix the issue or provide a clear explanation of its cause.
Set up Emails
At WordPress911.ca, we provide support for email services within cPanel. We’ll start by reviewing the DNS, and then set up the email services as needed. Our team can also assist with configuring your desktop and mobile email clients for optimal access to your emails.
Set up cron jobs
At WordPress911.ca, we provide services for configuring cron jobs to run scripts on a regular basis, either on the server or through a wget request. Our team can help set up these cron jobs to ensure regular site updates or to check for changes in the website.
The Ultimate WordPress Maintenance and hosting service
WordPress911.ca provides comprehensive WordPress website maintenance and management services. Our plans offer an abundance of website changes and modifications, expert hosting management, regular website and plugin updates, complete security coverage, and round-the-clock support from our knowledgeable technicians.
Our expertise covers all aspects of managing WordPress and WooCommerce plugins and themes.
